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Returns

BACKORDERS & RETURNS
  • BACKORDERS- When you order an item that is not in stock, you will be given two choices before you enter your payment information:

No Backorder: Simply ship what is available; cancel out-of-stock items from the order.

Backorder- Items that are in stock will be shipped when the order is processed. Shipping charges for the entire order will be made at this time. Out-of-stock items will ship when they become available with no additional charges. If these backordered items cannot be shipped within 30 days of the original order, the backorder will be cancelled.

Note: Backorders are NOT available to customers outside of the United States

  • MONEY BACK GUARANTEE- Purchase any of the quality products on this website and if for any reason you decide that the product does not suit your application or just isn't for you, simply return it to us, shipping paid, within 30 days of original purchase date and we will promptly issue you a merchandise credit or refund, whichever you prefer. NOTE: (Not all items are included for the 30 day guarantee. Some restrictions apply).Some of our products are over-sized & are special order, therefore do not apply to this 30 day guarantee. Special order items show to be available and are allowed to be purchased due to us requiring the sale first before we order from the factory. Special orders are considered as any drop ship item where we send an order to a 3rd party or manufacture to ship to the consumer of the products purchased. All Wireless Speakers have a 15 Day Money Back Guarantee from the date of purchase. Due to abuse of the wireless speakers, we are no longer offering the 30 day money back guarantee on wireless devices (Effective January 1st 2012). The one year warranty will still apply & be handled through the manufacturer or through us, depending on the product purchased. On these items that are not included with the 30 day guarantee, a 25% re-stocking fee is applied when returned within the 30 days or the product that is returned out of the guaranteed time line, may be refused & returned back to the original shipper. We are not responsible for any items returned without an authorized RMA# given. All returns must be requested online for an RMA (Return Material Authorization) approval prior to returning the product(s). Please visit the "Returns" link at the lower left botom of our website. Shipping charges will not be refunded under any circumstance. See our Returns page for information. Items returned without an RMA will not be refunded. Items returned after the 15 day or 30 day (which ever applicable), money back guarantee are not eligible for a refund. Outdoor Speaker Store will not be liable for any merchandise returned after the 15 or 30 day (whichever applicable), return policy. On Free Shipping orders that are to be returned for full credit, will have the reversal freight charge applied against the credit given.  A 25% re-stocking fee may apply on items returned in non-saleable condition. Returned items must be returned in its original box with all original factory packaging, accessories, and manuals/literature included to receive full credit.  Please visit our Returns page for all information to return products.
  •    "We are not responsible for goods damaged in return shipping or lost packages so please insure items are packaged securely and insurance is purchased on the item in case it gets lost or damaged."

  • ERRORS- Errors on Our Site
    Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Outdoor Speaker Store reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Outdoor Speaker store will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Outdoor Speaker Store's Return Policy.

     

     
  • RETURNS- All Returns are to be entered online only! Report all returns with the procedure & method below:  
    • For all other returns, simply login to your account & click on "My Account" link at the top right side our website.
    • Then click on "Order History". On the next page that appears, click search. Your order(s) will appear on this next page.
    • Click on the actual order ID number itself & it will take you to that order where you can submit your return authorization. 
    • Follow the directions given. 
    • Make sure that you are within 30 days of the invoice date.
    • Special order items can not be returned. They can only be warranted 
    • All RMA's must be requested online at our website in order for return. No RMA's will be issued by phone or email. If you return an order without an RMA we reserve the right to refuse the shipment, deduct 25% from your total return before crediting your card or not issuing credit period. This is the policy in our Terms & Conditions in which you agreed upon prior to submitting your order. No Exceptions. All returns MUST HAVE an RMA! NO EXCEPTIONS! 
    • Once you have submitted your RMA online, one of our representatives will email your RMA number. Please print this number on the UPS or Fedex label & not on the actual product box.
    • Include carton, instructions, manuals, parts, accessories, and warranty cards.
    • All returns must be recieved by our RMA Dept within 15 days after recieving your RMA number. All returns must be received in a non-tampered condition in order to avoid a 25% restocking fee.
    • Package carefully to avoid damage in transit.
    • Ship via UPS Ground or FedEx Ground in US, Canada, & Puerto Rico. Products with signs of use, items damaged in transit to us due to improper packaging, and items damaged as a result of improper use are not returnable. Please do not use USPS (United States Postal) as a method to return products or goods to us. We have had numerous issues with them damaging & mishaldling products. We have also experienced major delays with them getting the products returned to us. UPS & FedEx are the carriers we recommend using for your return. Any mis-use from any carrier will not be the responsibility of ours or Outdoor Speaker Store. 
    • Write your customer ID # or invoice # (located on the RMA page) on the outside of your box.
    • We will instruct you as to where to ship the returns to at the time the RMA form is given.
    • In the event a customer received "Free Shipping on their purchase, and are wanting to return that purchase for credit, Outdoor Speaker Store will deduct the original shipping & handling fees incurred for that customers order from their final credit.
    • All items must be received in a saleable condition.
    • All returns for credit will be charged a $20.00 processing & handling fee to cover over-head & administrative costs.
    • Any shipping and handling charges incurred at the time of purchase or for the return will not be refunded under any circumstance. (Even if the item was delivered as damaged or not functional). We reserve the right to replace and or repair any defective item(s) received before allowing the return of any product(s).
    • All returns are subject to a 25% re-stocking fee if not in the condition to re-sell.
    • All over-sized packages such as the TFS14 & TFS15 speakers will have a 25% re-stocking fee due to their size & weight, regardless of the condition of return.                                                                 
     

     

  • INCORRECT PURCHASES- For all products purchased incorrectly that are requested to be returned after customer has recieved & opened the item purchased, are subject to a 25% restocking fee. Example: Customer buys the TFS5 Wired Rock Speakers Pair & thought they were wireless. All Wireless speakers are on the "Wireless Outdoor Speakers" page link & are not available in any other product category unless advertised a a "New Product" or special promotion. Please be sure to read to make sure your item is wireless or not wireless depending on what you desire.

 

  • CLAIMS FOR DAMAGES- Claims for damages or errors must be made within 5 days of receipt. Claims for damage must first be reported to the delivering carrier (save all packaging & cartons).